Ravencrest.co.uk Privacy Policy

This Privacy Policy governs the manner in which Ravencrest Reenactment collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.ravencrest.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Ravencrest Reenactment.

Personal identification information 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, first name, last name,  email address, mailing address, home and mobile phone number, date of birth, 

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

Ravencrest Reenactment collects and uses Users personal information for the following purposes:

  • To improve customer service; Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience; We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site; We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions; We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service, for example our card payment processor, Paypal..
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Ravencrest.co.uk do not store or transmit your credit card information in anyway. All this is completed through our paymeny card processor Paypal. Please refer here for their privacy policy.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Ravencrest Reenactment has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site,revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your rights under the Data Protection Act

You are able to amend or removeyour personal information by emailing mark@ravencterst.co.uk or by writing to us at our customer services address on our contact page. However, we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations. If you ask us to remove all your presonal data you will be unable to use RAvencrest.co.uk to make enquiries or a buy our products. You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us, enclosing a cheque for £10 payable to Mr Mark Annable.

We do not send unsolicited marketing emails to email addresses we hold within our database.

The sole purpose of the site is to enable people to make purchases of products from Ravencrest Reenactment over the internet. Any personal information we collect from this website will be used in the completion of this, or other tasks we have ourlined in this privacy policy as required. All our data is held, managed and transmitted in accordance with the Data Protection Act 1998 and other applicable laws. The Data Controller for Ravencrest Reenactment is Mark Annable.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Ravencrest Reenactment

http://www.ravencrest.co.uk

98 Station Street, Burton upon Trent, Staffordshire, DE14 1BT

07809 874 224

mark@ravencrest.co.uk