Secure payment

Payment can be taken several ways:

1. Online payment using a credit or debit card through our third party gateway, Paypal.

2. By bank transfer, (however your goods will not be despatched until we recieve confirmation of payment).

3. Over the telephone using our credit card machine.

However we take payment for your goods Ravencrest are fully PCI compliant and have completed the relevant assessment and certification required for our business.

Online Payments via Paypal:

Paypal are owned by Ebay and manage all financial transactions over their site, making them one of the largest processors of credit/debit card transactions over the internet in the world. Paypal allows you to make a payment using either your Paypal account, or a credit or debit card, using one of the following cards; Electron, Delta, Solo, American Express, Mastercard, Maestro and Visa. You may be asked for your username and password if the Paypal system recognises either your login or card details. If this is a problem, just use a card that is not linked to your Paypal account or request a password reset from them.

As part of Paypal’s security, all your information is encrypted as it is sent from your computer to their servers using Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits. This is the highest and most comprehensive level available commercially.

Paypal servers which manage your information are subject to heavy security, both physical and electronic. The servers they use are not directly connected to the internet, instead sitting behind a ‘firewall’, and so are only available on authorised computers to sanctioned individuals.

Telephone Orders:

Ravencrest are happy to take calls if you require more information about an item prior to purchase or are unsure of what you need. Our team are all reenactment and full-contact medieval fighters and living history participants with years of knowledge and experience. If we are not able to answer a question we will be able to find someone that can help on most subjects and can get back to you with anything you might need to know.

We are fully aware of and compliant with Payment Card Industry (PCI) requirements for processing telephone card orders.  We never record our phone conversations with you, destroy any and all written or printed copies of your card details, and our card machine only prints the last four digits of your long card number. Any copies of our card receipts retained for financials records are stored securely in a locked facility. We never keep electronic copies of your card data.

Please call us on 07809 874 224 if you would like to speak with us or place an order.

Bank Transfer:

If you would like to make  a payment via bank transfer our account details, including IBAN and Swift codes are available to you at the point-of-purchase. Please note any orders paid for via bank transfer will not be processed and dispatched until we have confirmation that funds have cleared into our account. This can take several days in the case of international transfers.

Ravencrest Reenactment Pricing:

All prices shown on our website are inclusive of UK/European Union VAT at 20%, which is broken down in your invoice, together with shipping costs. Any shipments made within the European Union are not subject to duty or other local taxes. If sending outside this area, and further taxes are applicable we will contact you and specify what the additional cost will be before processing and dispatching your goods.

Every attempt is made to ensure prices on Ravencrest Reenactment are correct, however they will be validated before we process your order. If we discover an error we will contact you about this, and ensure a correction is made at the earliest possible opportunity. If you are unhappy with the revised price we will offer a full and immediate refund.

We always aim to offer goods for sale that we have in-stock. In the event we will need to order from our supplier and this will extend our delivery time to you, we will notify you of estimated delivery times and if unacceptable will give a full refund.